Shipping & Delivery
Business Days, Weekends & Carrier Pickup
All orders ship from Vancouver Island, British Columbia, Canada.
ZenaSwimwear and our shipping carriers operate on business days only, Monday to Friday, excluding Canadian holidays.
Canada Post, Purolator, and FedEx do not process our outgoing shipments on Saturdays or Sundays. Orders cannot be shipped, picked up, or placed into carrier transit on weekends.
If your order is completed on a weekend or Canadian holiday, it will ship on the next available business day.
Please keep this in mind when calculating both production time and delivery time.
2026 HOLIDAYS
| Holiday | Date |
|---|---|
| New Year's Day | Thursday, January 1, 2026 |
| Family Day (British Columbia) | Monday, February 16, 2026 |
| Good Friday | Friday, April 3, 2026 |
| Easter Monday / Canada Post Holiday | Monday, April 6, 2026 |
| Victoria Day | Monday, May 18, 2026 |
| Canada Day | Wednesday, July 1, 2026 |
| B.C. Day | Monday, August 3, 2026 |
| Labour Day | Monday, September 7, 2026 |
| National Day for Truth and Reconciliation | Wednesday, September 30, 2026 |
| Thanksgiving Day | Monday, October 12, 2026 |
| Remembrance Day | Wednesday, November 11, 2026 |
| Christmas Day | Friday, December 25, 2026 |
| Boxing Day / Canada Post Holiday | Monday, December 28, 2026 |
2027 HOLIDAYS
| Holiday | Date |
|---|---|
| New Year's Day | Friday, January 1, 2027 |
| Family Day (British Columbia) | Monday, February 15, 2027 |
| Good Friday | Friday, March 26, 2027 |
| Easter Monday / Canada Post Holiday | Monday, March 29, 2027 |
| Victoria Day | Monday, May 24, 2027 |
| Canada Day | Thursday, July 1, 2027 |
| B.C. Day | Monday, August 2, 2027 |
| Labour Day | Monday, September 6, 2027 |
| National Day for Truth and Reconciliation | Thursday, September 30, 2027 |
| Thanksgiving Day | Monday, October 11, 2027 |
| Remembrance Day | Thursday, November 11, 2027 |
| Christmas Day | Monday, December 27, 2027 |
| Boxing Day / Canada Post Holiday | Tuesday, December 28, 2027 |
Production Time
All ZenaSwimwear pieces are handmade to order from your selected style, measurements, fabrics, and custom options.
Please note that production time and shipping time are separate. Shipping transit time begins only after your order has been completed and handed over to the carrier.
This timeframe does not include weekends, Canadian holidays, or shipping transit time. Orders placed on weekends or Canadian holidays begin processing on the next business day.
Standard Production
7 - 8 Business Days
Orders are drafted and constructed within approximately 7–8 business days after payment.
If your order includes three or more pieces, please allow approximately 2 additional business days for production.
Rush Production
3 Business Day
We offer a 3 Business Day Rush Production upgrade on eligible items.
Rush production moves your order into priority construction and shortens the production time only. It does not change the shipping transit time.
Shipping Within Canada
CanadaPost -Expedited
Approximately 3 - 7 business days
CanadaPost -Xpresspost
Approximately 1 - 3 business days
Canadian orders are shipped with Canada Post tracked services.
Canadian shipping rates are calculated at checkout based on destination, package weight, and service selected.
*Please note that remote or northern addresses may have longer delivery times.
Shipping to the United States
CanadaPost Tracked Service to USA
Approximately 4 - 7 business days
Purolator Express USA
Approximately 2 - 3 business days
We offer tracked shipping options to the United States. Transit times are estimates and may vary due to customs processing, weather, holidays, carrier delays, or destination location. Tracking information will be emailed once your order is in progress.
U.S. Import Fees, Duties & Cross-Border Charges
For orders shipped from Canada to the United States, packages must clear U.S. customs before final delivery.
For U.S. orders, the applicable import duty, customs-related fees, or cross-border are collected at checkout as part of your order total. ZenaSwimwear uses this amount to pay the required US customs and import charges on your behalf.
This helps your package move through customs and delivery with fewer interruptions, so you should not be charged those same fees again at delivery.
These charges may include customs processing, import fees, duties, or other cross-border charges required for the package to enter the United States.
Please note that customs processing times are controlled by U.S. customs and the carrier, and occasional customs delays may still occur.
If a package is refused, unclaimed, returned due to an incorrect address, or cannot be delivered, original shipping fees and return shipping costs are non-refundable.
International Shipping
CanadaPost Small Packet International Air
no tracking
Approximately 6 - 12 business days
CanadaPost Tracked Packet
tracking
Approximately 6 - 10 business days
We now offer selected international shipping options to Japan, Australia, New Zealand, and selected European countries
Small Packet International Air — No Tracking
Small Packet International Air is our lower-cost international air service for small lightweight packages.
This service does not include tracking, so delivery updates are not available once the package has shipped. However, a Canada Post reference number will be included in your label creation/shipping email. If your package does not arrive within the estimated delivery timeframe, this reference number may be used by your country’s postal service to help locate the package.
Please allow up to 20 business days from the shipping date before requesting a postal search, as this is the standard timeframe required before an inquiry can usually be started.
Tracked Packet International — Tracking Included
Tracked Packet International includes tracking and delivery updates where available.
This option is recommended for customers who would like to follow their package during transit.
Countries with Both Tracked & Non-Tracked Shipping
Japan, Australia, New Zealand, Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
Countries with Non-Tracked Only
Greece
International Import Duties, VAT & Taxes
For orders shipped outside of Canada and the United States, such as Australia, New Zealand, Japan, Greece, and European destinations, customers are responsible for any import duties, VAT, taxes, brokerage fees, customs fees, or local delivery charges required by their country.
These fees are not included in our product prices or shipping prices unless clearly stated at checkout.
Import fees are determined by the destination country and may vary depending on the order value, product type, shipping method, and local import regulations.
ZenaSwimwear does not control customs decisions, customs delays, VAT, duty rates, or fees charged by the destination country.
If a package is refused, unclaimed, or returned because import duties, VAT, customs fees, or taxes were not paid, original shipping fees and return shipping costs are non-refundable.
Shipping Policy
1. Shipping Carriers & Delivery Timelines
Delivery times are estimates only and are not guaranteed.
Delays can happen due to:
- customs processing
- weather
- holidays
- carrier delays
- remote delivery locations
- service interruptions
- incorrect or incomplete addresses
International customs processing is outside of our control and may add extra time.
Tracking Information
If your selected shipping service includes tracking, your tracking number will be emailed once your order has shipped.
Please allow time for the first scan to appear. Because we ship from Vancouver Island, some packages may not show movement until they reach the next Canada Post processing facility.
If you choose Small Packet International Air, tracking is not included and delivery updates will not be available.
Delivery Address
Please enter your full and correct shipping address at checkout.
ZenaSwimwear is not responsible for delays or delivery issues caused by incomplete, incorrect, or unsecured delivery addresses.
If your address is difficult to deliver to, please include delivery instructions when possible.
Lost, Delayed, or Delivered Packages
Once a package has been accepted by the carrier, delivery is controlled by the carrier.
We are not responsible for delays caused by the carrier, customs, weather, holidays, or service interruptions.
If tracking shows that a package was delivered, we are not responsible for stolen or missing packages after delivery confirmation.
Please monitor your tracking and collect your package promptly.
Returned or Unclaimed Packages
If a package is returned to us due to an incorrect address, refusal, unpaid duties, or failure to collect the package, the customer is responsible for any reshipping fees and return costs.
Original shipping fees are non-refundable.
Shipping Updates
Shipping options, rates, delivery estimates, and policies may be updated at any time as carrier rates and services change.