Payments

Payments & Ordering

All Transactions in USD:  ZenaSwimwear is located in Canada, we charge all orders in U.S. Dollars (USD).

$20 off your next order.  No minimum required
Valid till May 17th 2025

Save 20$

Code: MAYDAY20
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Canadian?

We’ve Got You Covered!

To ease the impact of USD pricing, Canadian customers receive an automatic 25% discount at checkout. This offer is our way of offsetting exchange rate differences and ensuring fair pricing.

How it works:

ELIGIBILITY: You must Sign up and create an Account with a Canadian shipping address.

PROMO CODE: LOONIE25

Note: All prices are displayed in USD, but your discount reflects our commitment to serving Canadian customers fairly.

1. Accepted Payment Methods

  1. Credit Cards: We securely accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay) via our payment processor, Stripe.
  2. Debit Cards: As long as your debit card features a recognized credit card logo (Visa or MasterCard), you can typically use it for payment.
  3. Other Stripe-Powered Methods: Depending on your region, Stripe may allow additional payment options, such as Apple Pay or Google Pay.

2. Currency & Pricing

  1. All Transactions in USD: Although ZenaSwimwear is located in Canada, we charge all orders in U.S. Dollars (USD). If your bank account is in a different currency, your financial institution will convert the charge using its current exchange rate, and you may be subject to additional transaction fees.
  2. Price Conversion: Prices on our site reflect USD. The final amount you see on your card statement may vary based on your bank’s exchange rate, fees, or any promotions in effect at the time of purchase.

3. Secure Payment Processing

  1. Stripe: We use Stripe as our trusted payment gateway to ensure secure, encrypted transactions. Your credit card information is not stored on ZenaSwimwear’s servers; Stripe manages and safeguards your data in compliance with strict industry standards (PCI DSS).
  2. SSL Encryption: Our website is protected by SSL (Secure Socket Layer) certificates, meaning the data you transmit to us (including personal and payment information) is encrypted to keep it safe from prying eyes.

4. Sales Tax & duties

  1. Canadian Customers: We charge GST/HST/PST based on your province’s tax laws.
  2. U.S. Customers: We do not apply Canadian sales taxes for U.S. orders. However, any import fees or taxes imposed by U.S. authorities remain your responsibility.
  3. International Customers: Other countries may impose import duties or additional taxes upon delivery. We recommend checking with your local customs office for more information.

5.  Transaction Confirmation

  1. Order Confirmation: Once your payment is successfully processed, you’ll receive an automated order confirmation email from ZenaSwimwear.
  2. Billing Statement: Your card statement will typically show the descriptor “ZenaSwimwear” or “ZenaSwimwear via Stripe” for the transaction.

6.  Alteration & Exchange Policy

  1. No Returns / Refunds: Since all swimsuits are made to order, we generally do not offer refunds. Please review our [Alteration & Exchange Policy] for details on how to request alterations if needed.
  2. Defective Items: In the rare event of a manufacturing defect (e.g., ripped fabric, broken clasps), we will replace or repair your swimsuit at no additional cost. Refer to our policy page for full details.

7.  Payment Issues & Inquiries

  1. Payment Declines: If your card is declined, double-check the card details you entered (number, expiry, CVV code, and billing ZIP/postal code). If problems persist, contact your bank for more information.
  2. Contact Us: For questions about billing or payment methods, email us at support@zenaswimwear.ca. We’re happy to help troubleshoot any issues.

8.  Privacy & Data Protection

We Respect Your Privacy: ZenaSwimwear does not sell or share your personal data. For more details on how we handle information, see our [Privacy & Cookie Policy].

Stripe Privacy: Stripe adheres to strict privacy and security standards. For specifics on how Stripe handles payment information, consult their Privacy Policy.

FAQ?

We have a diverse, international customer base. Charging in USD helps us maintain consistent pricing, simplifies accounting, and allows for straightforward payment processing through Stripe.

Possibly. Your bank or credit card issuer may charge a small fee for currency conversion or international transactions. Check with your financial institution for exact rates.

At this time, we only support Stripe’s suite of payment options. If Stripe offers additional payment methods in your region (e.g., Apple Pay), those options will appear at checkout.

No. All payment data is securely handled by Stripe; ZenaSwimwear never sees or stores your full credit card information.

You’ll receive an automated order confirmation email immediately after a successful payment. Check your spam/junk folder if you don’t see it.