Privacy & Security

Privacy & Cookies

1. Introduction  

Welcome to ZenaSwimwear.ca/ZenaSwimwear.com(“we,” “us,” or “our”). We value your privacy and want you to feel confident in how we handle any personal information you share with us. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or make purchases through our online store powered by PrestaShop.

2. Scope  

This policy applies to any information collected through our website, ZenaSwimwear.ca, ZenaSwimwear.com and any related services, sales, marketing, or events. By using our Site, you agree to the terms outlined in this Policy.

3. Information We Collect

  1. Personal Information:  
    1. Account Creation & Orders: When you create an account or place an order, we may collect personal details such as your name, email address, mailing address, billing address, and phone number.  
    2. Payment Information: We use Stripe as our payment gateway. Your payment details (e.g., credit card information) are processed securely through Stripe and are not stored on our servers.
  2. Non-Personal Information:  
    1. Log Data: Our website may collect standard log files, including your IP address, browser type, device type, pages visited, and the time and date of your visit.  
    2. Cookies & Similar Technologies: We use cookies and related technologies to enhance user experience, as described in the Cookie Section below.
  3. User Communications:  
    1. If you contact us (e.g., via email or contact forms), we may keep a record of that correspondence for customer service purposes.

4. How We Use Your Information

  1. Order Processing & Account Management: 
    1. To process and fulfill your orders, manage account information, and provide you with order updates.  
    2. To process payments securely via Stripe.
  2. Customer Service & Support:  
    1. To respond to your inquiries, requests, or complaints and provide technical or customer support.
  3. Website Improvement & Personalization: 
    1. To analyze trends, usage, and activities in connection with our services in order to improve site features and design.  
    2. To personalize your online experience, showing you content and product offerings relevant to your interests.
  4. Legal Compliance & Security:  
    1. To comply with applicable laws, regulations, or legal processes.  
    2. To protect our rights, property, or the safety of ZenaSwimwear, our users, or others.

5. How We Share Your Information

  1. Third-Party Processors:  
    1. Payment Gateway (Stripe): We use Stripe to process your payment information securely. Stripe may collect and store your payment details in accordance with their own privacy policy.  
    2. Shipping & Fulfillment: We may share your name and address with shipping carriers to deliver your orders.
  2. Legal Requirements:
    1. We may disclose your information if required by law, court order, or to respond to legal processes or government requests.
  3. Business Transfers:
    1. In the unlikely event of a merger, acquisition, or asset sale, your personal information may be transferred to a third party as part of that transaction.
  4. No Personal Data Sales or Rentals: 
    1. We do not sell, rent, or share any of your information with third parties for marketing purposes.

6. Security of Your Information  

We prioritize the security of your personal information. We maintain reasonable administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of personal information. However, no online transmission can be guaranteed to be 100% secure, so we encourage you to take precautions when providing personal data online.

7. Your Rights & Choices

  1. Access & Correction:
    1. You have the right to request access to the personal information we hold about you and to ask for corrections if you find discrepancies.
  2. Data Retention:  
    1. We retain personal data as long as necessary to fulfill the purposes described in this Policy, including to meet legal, accounting, or reporting requirements.
  3. Opt-Out of Marketing Emails:
    1. If we send marketing emails, you can unsubscribe at any time using the “unsubscribe” link within the email.
  4. Cookie Preferences:  
    1. You can manage your cookie preferences through your browser settings or via any cookie consent tool we provide.

8. Cookie Policy

  1. What Are Cookies?  
    1. Cookies are small text files placed on your device to store data that can be recalled by a web server. They help websites function efficiently and provide analytical information.
  2. Types of Cookies We Use: 
    1. Essential Cookies: Needed for the website to function (e.g., to remember your cart items).  
    2. Analytics Cookies: Used to collect information about how visitors use our Site (e.g., pages visited, time spent). This helps us improve our services.  
    3. Functionality Cookies: Allow us to remember your preferences and provide enhanced, personalized features.
  3. Third-Party Cookies:  
    1. We may allow third-party service providers like analytics tools (e.g., Google Analytics) to place cookies to collect information on our behalf.
  4. Managing Cookies: 
    1. You can control cookies through your browser settings. Blocking or deleting cookies may affect some website functionality.

9. International Data Transfers  

Although we operate primarily in Canada, your information may be processed in other countries if required by our third-party service providers. By using our Site, you consent to such transfers. We take steps to ensure adequate data protection measures are in place when transferring data internationally.

10. Children’s Privacy  

Our Site and services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Changes to This Policy  

We may update or modify this Privacy & Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will update the “Last Updated” date at the top of this page accordingly. Your continued use of our Site following any updates signifies your acceptance of these changes.

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12. Contact Us  

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy, please contact us at:

ZenaSwimwear  

Email: [support@zenaswimwear.ca] 

Thank you for choosing ZenaSwimwear. We appreciate your trust and are committed to protecting your personal information.

Legal

Credits

Concept and production:

This Online store was created using Prestashop Shopping Cart Software.